Refund and Cancellation Policy
Last updated: 17 October 2026
This policy explains what happens to your payment and your coins when a trial class is declined, cancelled or completed. It forms part of our Terms of Service.
1. How a trial is paid for
You pay a one-time activation fee (currently ₹99) and receive coins in your wallet. When you request a trial class, the coins for that trial (currently 150) are set aside, not spent. They are spent only when the class is completed. The coins are Adhian Gurus' booking fee for arranging the trial. The tutor does not receive them. What you and a tutor agree for tuition after the trial is paid directly to the tutor.
2. When your coins come back
The tutor declines your requestYour coins are returned to your wallet straight away.The tutor does not reply within 24 hoursThe request expires and your coins are returned automatically.You cancel before the tutor confirmsYour coins are returned straight away.You cancel a confirmed class 2 or more hours before it startsYour coins are returned straight away.You cancel a confirmed class less than 2 hours before it startsThe class is cancelled and your coins stay on hold. If you had a genuine reason, write to us and we will review it.The tutor cancels a confirmed class, at any timeYour coins are returned to your wallet.The tutor does not show up, or the class cannot take place because of a problem on our sideTell us within 48 hours of the class time. We will check what happened and return your coins.The class is completedThe coins are used up. They are our booking fee for arranging the trial.
3. Returned coins
Returned coins go back to your Adhian Gurus wallet and can be used for another trial class with the same or a different tutor. You can only have one trial with the same tutor.
4. The activation fee
The ₹99 activation fee is paid once and is not refunded in cash after the payment succeeds. The coins you receive for it are protected by this policy as described above. The exceptions are a payment that was charged twice, or a payment that was charged but never added coins to your account. In those cases we will refund the money to your original payment method.
5. Failed or duplicate payments
If money left your account but the payment failed, your bank or payment provider normally reverses it on its own within a few working days. If it has not been reversed, or you were charged twice, write to us with the payment reference and we will look into it.
6. How to ask
Email support@adhiangurus.com from the email address or phone number on your account. Include the date of the class and the tutor's name. We review every request and reply by email.
7. Changes
We may update this policy. A change applies to trial requests made after it is published, never to a request you have already made.
This document is a general starter template and not legal advice. Please have it reviewed by a qualified lawyer before relying on it.